At Aloee Wellness, we prioritize your safety and ensure that our services run smoothly for all participants. This page outlines our cancellation, rescheduling, and credit policies for all retreats, ceremonies, and appointments. Participation is subject to our Safety Screening, and refunds or rescheduling may be denied if undisclosed health conditions or safety risks are discovered. By purchasing any service listed on aloeewellness.com, you consent to our cancelation & refund policy.
Non-Refundable Items (no refund, credit or rescheduling):
- Promotional bookings or special offers
- Late cancellations within the service-specific deadlines
- No-shows or missed appointments
- Any previously undisclosed health conditions, medications, supplements, or safety risks affecting eligibility
- Personal circumstances, including but not limited to illness, travel, or emergencies beyond Aloee Wellness’s control
| Service Type | Refund Allowed | Rescheduling / Credit Allowed | No Rescheduling / Credit | Notes |
| Retreats & Retreat Pass (including all associated add-on activities) | Not Applicable | At least 30 days before | Less than 30 days before | Reschedule/credit must be used within 365 days |
| Ayahuasca Ceremonies | At least 30 days before | At least 14 days before | Less than 14 days before | Reschedule/credit must be used within 90 days |
| Standard Ceremonies (bufo, kambo, sananga, mambe & ambil) | At least 30 days before | At least 7 days before | Less than 7 days before | Reschedule/credit must be used within 90 days |
| Massage Therapy, Pudzya | At least 14 days before | At least 7 days before | Less than 7 days before | Reschedule/credit must be used within 90 days |
Safety & Eligibility:
- Participation is conditional on passing our safety screening.
- Any undisclosed health conditions, medications, supplements, or other safety risks before booking may result in declined participation with no refund, credit, or rescheduling.
- For guidance, please review our Safety Screening Protocol or contact us for a free eligibility check.
Force Majeure / Beyond Our Control:
- Aloee Wellness is not responsible for cancellations due to personal circumstances beyond our control, including illness, travel delays, emergencies, or other unforeseen events.
- In such cases, credits may be issued at our discretion, valid for 365 days, but cash refunds will not be provided.
Dispute Resolution:
- All cancellations and rescheduling requests must be submitted in writing via email to info@aloeewellness.com. Requests via phone, chat, WhatsApp or any other channel alone are not valid.
- If you have questions or concerns, please contact us before disputing with your payment provider. This ensures we can help resolve issues directly.
Acknowledgment at booking:
By completing a booking on aloeewellness.com, you explicitly confirm that you:
- have read, understand, and agree to be bound by this Cancellation & Refund Policy.
- Understand that eligibility screening and honest self-disclosure are required for participation.
- Accept the rules regarding rescheduling, credits, and non-refundable items